Contact Us

Need help picking a shade, checking an order, or asking about ingredients? Our support team is happy to help.

Email: support@brasasen.com

Hours: Monday–Friday, 9:00–18:00 (UTC+8)

Response time: within 24–48 hours

For order issues, please include your order number and the email used at checkout. For product advice, tell us your skin type, concerns, and any sensitivities so we can point you to the right match.