Return & Refund Policy
At Brasasen, we want you to feel confident when purchasing beauty products, makeup tools, and everyday personal-care essentials.
14-Day Returns
Unless otherwise stated on a product page or required by applicable law, you may request a return within 14 days of receiving your order.
To qualify for a standard return, products must be unused, unopened, and in their original condition, with all packaging, seals, and accessories intact.
For hygiene and safety reasons, opened cosmetics, used makeup brushes, skincare products with broken seals, and other personal-care products that have been used or tested may not qualify for standard returns.
To request a return, contact:
Please include your order number, the product you wish to return, and the reason for your request.
Do not return products before receiving instructions from our customer support team.
Beauty Product Hygiene Requirements
Because beauty and personal-care products may come into direct contact with the skin, lips, or eyes, additional hygiene restrictions apply.
Products that have been opened, used, swatched, or contaminated are generally not eligible for returns due to a change of preference or an unsuitable shade.
These restrictions do not affect your rights regarding defective, damaged, or incorrectly supplied items under applicable consumer protection laws.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If a product arrives damaged, defective, leaking, or different from the item you ordered, contact support@brasasen.com as soon as possible, preferably within 48 hours of delivery.
Include your order number and clear photographs of the product, packaging, and any visible damage or defect.
After reviewing your request, we may offer a replacement, refund, or another appropriate resolution.
The 48-hour reporting request does not limit any statutory rights you may have.
Return Shipping
Customers are generally responsible for return shipping costs for standard returns caused by a change of preference or an ordering mistake.
If a return results from a verified defective, damaged, or incorrect item, Brasasen will cover reasonable return shipping costs or provide another appropriate solution.
Original shipping charges are generally non-refundable for standard returns unless required by applicable law.
Refunds
After your return is received and inspected, we will notify you of the approval or rejection of your refund request.
Approved refunds will normally be issued to the original payment method within 5–7 business days after approval.
Additional processing time may be required by your bank, credit card issuer, PayPal, Klarna, or other payment provider.
Exchanges
If you receive an incorrect or defective item, please contact us for assistance.
Direct exchanges depend on product availability. Where an exchange is unavailable, we may offer a refund or an appropriate alternative.
For standard exchanges related to product preferences, the original item must satisfy our return eligibility requirements.
Order Cancellations
If you need to cancel or modify an order, contact our customer support team as soon as possible.
We will attempt to accommodate requests before fulfillment begins.
Once an order has entered processing or has been shipped, cancellation or modification may no longer be possible.
Contact Us
For questions about returns, refunds, or order issues, email: